Grievance Redressal

In line with India's Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, CITYSTORES has appointed a Grievance Officer to receive and resolve complaints from customers about products, orders, refunds, and the platform.

How to raise a complaint

1. Email us with your order number, a description of the issue, and any supporting photos or documents.
2. We acknowledge every complaint within 48 hours of receipt and share a reference number.
3. We aim to resolve grievances within one month from the date of receipt, as mandated by law.

Grievance Officer

General support

For everyday order and delivery questions, our support desk is the fastest route: support@ecrez.com. Complaints that remain unresolved by support are escalated to the Grievance Officer above.

This page is provided to meet consumer-protection disclosure requirements. Timelines follow the Consumer Protection (E-Commerce) Rules, 2020.